Privacy Policy

Effective Date: October 06, 2023
Version: 02
Reference Number: TA-ISMS-ITSMS-POL-01

Classification: Public

Ajman Transport Authority ("TA," "we," "us," or "our") is committed to protecting the privacy of all customers' personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our services, including our website, mobile applications, and any other services provided by TA (collectively, the "Services").
By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please inform our customer service representatives.

Information We Collect

Personal Information
We may collect various types of personal information from you, including but not limited to:

  • Contact Information: such as your name, email address, phone number, and address.
  • Account Information: if you create an account with us, we may collect your username, password, and other account-related information.
  • Payment Information: if you make payments through our Services, we may collect payment card information or other financial information.
  • Usage Information: we may collect information about how you use our Services, including your interactions with our website, mobile applications, and customer support.
  • Location Information: we may collect your location information if you enable location-based services on our mobile applications or provide your location information for specific services.
  • Device Information: we may collect information about the devices you use to access our Services, including device type, operating system, and device identifiers.
  • Other Information: any other information you choose to provide to us when using our Services.

Automatically Collected Information
We may also collect certain information automatically when you use our Services, including:

  • Log Data: we may collect log data such as your IP address, browser type, and operating system.
  • Cookies and Similar Technologies: we may use cookies and similar technologies to collect information about your browsing activities on our website and mobile applications.
  • Analytics: we may use third-party analytics tools to collect information about your usage patterns and preferences.

How We Use Your Information
We use the information we collect for various purposes, including:

  • Providing and improving our Services.
  • Processing transactions and providing customer support.
  • Personalizing your experience and delivering content and offers relevant to you.
  • Communicating with you about our Services, updates, and promotions.
  • Analyzing and enhancing the security of our Services.
  • Complying with legal and regulatory requirements.

Disclosure of Your Information
We may share your personal information with third parties in the following circumstances:

  • With your consent.
  • To provide services on our behalf, such as payment processing and customer support.
  • To comply with legal obligations or protect our rights and interests.

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no data transmission over the internet or storage system can be guaranteed to be completely secure. We cannot guarantee the security of your information.

Your Choices
You have certain rights and choices regarding your personal information. You may:

  • Access, correct, or delete your personal information.
  • Disable cookies and similar tracking technologies.
  • Exercise any other rights granted by applicable data protection laws.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other appropriate means.

Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.

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